Servicing & Maintenance Questions

My air con unit is discharging dirt or debris—what does this mean?

This is a strong sign the system is very dirty and needs a professional clean. The unit should be turned off to protect your air quality, and a service should be booked as soon as possible.

How often should my air conditioning system be serviced?

Your air conditioning system should generally be serviced once a year to ensure it operates efficiently and to prevent potential issues. However, depending on the type of system and usage, you may want to consider more frequent servicing under certain conditions:

1. Heavy usage: If your system is running continuously, such as in a commercial environment, or if you live in a particularly hot climate, servicing it every 6 months may be beneficial.
2. Older systems: For older systems, more regular check-ups can prevent breakdowns and extend the system's lifespan.
3. Allergy concerns: If air quality is a high priority due to allergies, more frequent servicing will help ensure your filters and components are clean.

Regular maintenance can improve energy efficiency, reduce running costs, and catch any potential issues before they become costly repairs.

How do I change the air filters in my air conditioning system?

Changing your air filters is an important part of maintaining your system’s efficiency. We provide instructions during installation, and the process is usually straightforward. Most filters can be accessed through a panel on the unit. It’s recommended to clean or replace filters every 1-3 months, depending on usage.

Why isn’t my air conditioning system heating or cooling correctly?

If your system is not heating or cooling efficiently, it could be due to a variety of reasons such as low refrigerant levels, a dirty filter, or a malfunctioning thermostat. Check your filters and thermostat settings first, and if the problem persists, give us a call for a professional diagnosis.

What should I do if there is water leaking from my air conditioning unit?

Water leakage can happen if the condensate drain is blocked. Turn off the system and contact us for a professional inspection to avoid any further damage.

My air conditioning system makes strange noises. Should I be concerned?

Air conditioning units need regular maintenance to ensure that they operate at peak efficiency. Additionally, it is vital that they have been installed by fGas certified engineers. Strange sounds are always a point for concern and it is important that you have the unit checked before you continue to use it.

What should I do if my system is short-cycling (turning on and off frequently)?

Short-cycling could be due to a variety of issues, such as an oversized unit, a malfunctioning thermostat, or low refrigerant. Frequent cycling increases wear and tear on the system and reduces efficiency, so it’s important to have it inspected as soon as possible.